Frequently Asked Questions

To help your move go off without a hitch, we recommend decluttering, unplugging electronics, finishing laundry, and removing perishables from your fridge. Be sure to take down any items mounted on your walls, like curtains or picture frames, and set aside important documents or valuables you’ll be transporting yourself.

Yes. For safety and legal reasons, we cannot move flammables, explosives, corrosives, or perishables. This includes paint, gasoline, propane tanks, firearms, and cleaning chemicals. We also recommend keeping personal documents, jewelry, and prescription medications with you during the move.

Yes—please empty dresser drawers of fragile or loose items. Clothes can remain in closets as long as they are hung neatly. Our packing team will handle the rest with care.

It’s a great idea to clearly separate anything you’ll be taking with you so it doesn’t get packed. Labeling rooms and organizing similar items together also helps speed up the packing process.

Absolutely. We specialize in commercial moves of all sizes—from small office spaces to large-scale operations. Our team will coordinate with your staff to minimize downtime and ensure a seamless transition.

We take extra care with electronics and sensitive materials. We recommend disconnecting and labeling all cords and cables ahead of time. Our team uses padded crates and specialty materials to keep equipment safe.

Yes, we offer flexible scheduling for business clients. We understand that minimizing business disruption is key, and we’re happy to work evenings or weekends when needed.

We sure do. Our commercial move coordinators can assist with everything from pre-move planning and employee communications to inventory management and post-move support.

Yes! As a trusted partner of North American Van Lines, we provide full-service international moving support—from packing and customs paperwork to overseas transportation and delivery.

Start by gathering documents like your passport, visa, and customs forms. Declutter your belongings, and set aside any high-value or personal items you’ll take with you. We’ll help you manage the rest.

Yes, we offer international moving protection options. Your move coordinator will walk you through your coverage and help you choose the plan that fits your needs best.

Customs regulations vary by country, but generally, items like firearms, perishable foods, and certain electronics may be restricted. We’ll help you navigate country-specific regulations so there are no surprises.

Yes. Whether you need storage for a few weeks or a few months, we’ve got you covered with secure, climate-controlled facilities.

Most household and office items can be safely stored with us. However, we cannot store perishable goods, live plants, hazardous materials, or flammable items.

Access can be arranged by appointment. Please reach out to your move coordinator to schedule a time.

If items are placed into long-term storage and later need to be removed or re-delivered, there may be additional handling or delivery fees. Your coordinator will go over these details with you beforehand.